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Orders are shipped via DHL Germany. Orders are shipped 1-2 business days after receipt and take typically 2-4 days to arrive within Europe and 1-2 weeks elsewhere. Pre-ordered items are shipped as close to release date as possible. Shipping of DVDs and other lightweight merchandise is covered by a flat rate of €5.00, which includes shipping and handling fees. Unfortunately at this time we cannot offer parcel tracking on our orders. Items found to be damaged or defective can be returned for refund. Please contact us at: firstname.lastname@example.org for more information.